General terms and conditions

I. Basic Provisions and Definitions of Terms

1. The Portal is the website www.zdraviex.sk including all of its possible subdomains, through which the Operator provides digital content in the form of premium membership.
2. The Operator of the Portal and the Provider of services is the company Livebalance, s. r. o.
   , with its registered office at Kulíškova 1001/35, 821 08 Bratislava, Company ID: 57234892, registered in the Commercial Register of the District Court Bratislava I, section: Sro, insert no.: 192627/B. Contact details: e-mail: info@livestabil.com (hereinafter only “the Operator”).
3. The User is a natural person who registers or has an interest in registering on the Portal and/or purchases a membership in accordance with these GTC. (hereinafter only “the User” or “the Member”, in the case of a purchased membership). If the User enters into the contractual relationship as a consumer within the meaning of § 2 letter a) of Act No. 250/2007 Coll. on consumer protection (that is, a natural person who, in concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession), the special provisions on consumer protection apply to them.
4. The Service is the provision of digital content (in particular articles, analyses, webinars, access to a closed community) through the Portal, available on the basis of an active membership.
5. Membership is the authorization of the User to use the Services in the scope and for the period chosen at the time of the order, after payment of the membership price. Monthly, half-yearly, and yearly memberships are distinguished.
6. The Membership Price is the sum for access to the Services, stated in the current price list on the Portal.
7. The Contract for the Provision of Services is a contract concluded at a distance between the Operator and the User through the Portal, the subject of which is the provision of Services by the Operator under the conditions and for the Membership Price stipulated in these GTC.

II. Introductory Provisions and Subject of the Contract

1. These GTC govern the rights and obligations of the Operator and the User in the provision and use of Services through the Portal www.zdraviex.sk. They are an inseparable part of every Contract for the Provision of Services.
2. The Portal is a database within the meaning of Act No. 185/2015 Coll. the Copyright Act (hereinafter only “the Copyright Act”). Any handling of copyright is governed by the Copyright Act. The copyright to the information and articles on the Portal belongs exclusively to the Operator, or possibly to the authors of the articles, who transferred their license rights to the Operator.
3. The User acknowledges and agrees that: a) All copyright, including software licenses, patents, utility models, inventions, industrial designs, designs, trademarks, know-how, or other intellectual property rights relating to the Portal and the provided Services belong exclusively to the Operator. By using the Portal the User does not acquire any rights relating to the Portal or its content, except for the right to use the Service within the scope of this contractual relationship. b) The comprehensive content published on the Portal, including articles, analyses, webinars, and any advice, always has only an informational-advisory function. It in no case replaces the provision of professional medical, psychological, physiotherapeutic, or other healthcare, diagnostics, treatment, or the work of medical and healthcare professionals. The Operator bears no responsibility for the incorrect understanding or application of the provided information by the User without consultation with the relevant professional. c) The Portal may contain information relating to various health risks, illnesses, medical procedures, and conditioning conditions. This information has only an informational-advisory character and cannot be and is not meant as a substitute for professional health or other care.
   
    
4. The User gains access to the Services and is authorized to use the Services only on the basis of proper registration and payment of the Membership Price.
5. The User is obliged, before registration and ordering a membership on the Portal, to familiarize themselves with these GTC and to express explicit consent to them. By submitting the registration and/or the order of membership the User confirms that they have familiarized themselves with the GTC, agree to them, and undertake to abide by them.
6. The relations between the Operator and the User are governed by these GTC and the valid legal regulations of the Slovak Republic.

III. Registration and Conclusion of the Contract

1. The User gains access to the Services on the basis of registration and the subsequent purchase of a membership. Registration is as a rule carried out by submitting an electronic form through the Portal.
2. Upon registration and/or order, the User is obliged to provide truthful, complete, and accurate data, in particular their first name, surname, and e-mail address. In the case of a change of these data, the User is obliged to inform the Operator without delay.
3. The submission of the registration form or the order of membership by the User is an expression of free and serious will. The User confirms that they agree with the GTC, have familiarized themselves with their wording valid at the time of submitting the request, and that the contractual relations between the Operator and the User are governed by these GTC.
4. The Contract for the Provision of Services is concluded at the moment of delivery of the e-mail to the User, in which the Operator confirms receipt of the payment for the membership and the making available of the Service in accordance with these GTC. By this e-mail the Operator simultaneously confirms the conclusion of the contract and provides the User with the contractual conditions on a durable medium.
5. The Operator reserves the right, within promotional offers, to provide temporary free access to some or all of its Services. This access is temporary and is governed by the conditions of the specific promotion published on the Portal.

IV. Order of Services, Price, and Payment Conditions

1. The User can place an order for Services (membership) after logging in to their account on the Portal. For each type of membership (monthly, half-yearly, yearly) the current Membership Price is stated.
2. The Membership Price is set according to the current price list available on the Portal. The currently valid prices are: monthly membership €19, half-yearly membership €59, yearly membership €89. The Operator is entitled to change the price list, the structure, and the level of prices for the Services and to provide Users with various price promotions (discounts). The User will be charged the price valid at the time of submitting the order.
3. Within the order the User chooses the method of payment. Payment for access to the Services is carried out through the Stripe payment gateway.
4. The submission of the order of services by the User is a binding offer to conclude a contract with the Operator for the price stated in the current price list.
5. After successful processing of the payment through the Stripe payment gateway, an e-mail confirming receipt of the payment and the making available of the Service will be sent to the User’s e-mail address stated in the order form.
6. Automatic renewal of membership: The membership is automatically renewed at the end of each billing period (month, half-year, year), and the payment for the new period will be automatically debited through the Stripe payment gateway. The User can cancel the automatic renewal of membership at any time in their account settings on the Portal, or possibly through the interface of the Stripe payment gateway, at the latest 24 hours before the end of the current billing period. Cancellation of the automatic renewal does not mean immediate termination of the membership, but ensures that the membership will not be automatically extended for a further period.

V. Conditions of Provision of Services and Rights and Obligations of the Parties

1. The Operator is obliged, without undue delay after the Membership Price has been credited to its account, to make the ordered Services available to the User in the scope and for the period of the chosen membership. By enabling access to the Services, the ordered Services are considered delivered.
2. The User agrees that the Operator is entitled, in the course of providing the Service, to change the conditions of its provision, that is, the GTC, including the price list. Changes to the GTC will be announced to the User by their publication on the Portal and/or by e-mail. If the User does not express their disagreement in writing within 14 days of the announcement of the changes, the changes are considered approved and are effective toward them as of the day of their effectiveness. The User has the right to terminate the Contract in writing within 14 days from the day of the announcement of the changes.
3. Rights and obligations of the User: a) The User is authorized to use the Services for the duration of the provided membership personally and for their own need, and that exclusively through access to the Service in the scope stated in the Contract and the GTC. This authorization is non-transferable. b) The User undertakes that they will not interfere with the copyright to the copyrighted works or other objects of protection of intellectual property rights placed on the Portal, in particular that they will not use them and make them available to the public other than as stipulated by these GTC. c) The User does not have the right to provide, nor to assign, nor to lease, nor to lend, nor otherwise to provide third parties with permission to access the Service fully or partially, permanently or temporarily, for consideration or free of charge, without the prior written consent of the Operator. d) The User is obliged to secure their identification and registration data (including passwords) for access to the Service against misuse, in particular not to provide them to a third party. e) The User undertakes that they will not change, block, or otherwise disrupt the Operator’s Services, overload them, or damage their good name or the good name of the Operator. f) The User is obliged to notify the Operator without undue delay of all defects in the provision of the Service. g) The User undertakes to abide by the rules of conduct in the private Facebook group, as defined in these GTC.
   
    
4. Rights and obligations of the Operator: a) The Operator provides the User with the right to use the Services of the Portal in the agreed scope and in accordance with these GTC. b) The Operator has the exclusive right to any intervention in the Portal, including a change in the provision of the Service and these GTC, and that without prior announcement to the User or their consent (with the exception of point V.2). c) The Operator has the right to limit, interrupt, or stop the provision of the Service for any reasons (e.g. necessary administration, maintenance, repair) even without a reason, and that without prior announcement to the User or their consent. d) The Operator has the right to limit, interrupt, or stop the provision of Services, to remove the User’s content and to block the User’s access to the Service, in particular in the case of misuse of the Service or suspicion of misuse of the Service by the User, or by a third party, likewise in other cases of substantial breach of the User’s obligations given by the GTC or by legal regulations. In such cases the User loses the claim to the return of the already paid Membership Price. e) The Operator is entitled to make advertising available on the Portal. f) The Operator is responsible for the moderation of the private Facebook group and for the enforcement of its rules.
   
    

VI. Withdrawal from the Contract and Duration of Membership

1. The Contract for the Provision of Services is concluded for a fixed term, namely for the period of the chosen membership (1 month, 6 months, or 12 months) from the day of its conclusion. With the exception of automatic renewal (point IV.6), the Contract ends with the lapse of this period.
2. Withdrawal from the contract on the part of the User (consumer): a) Digital content without a physical carrier: The User acknowledges and explicitly agrees that the Services (digital content) will be made available to them immediately after successful payment and confirmation of the order. The User simultaneously declares that they have been duly instructed that by granting this consent they lose the right to withdraw from the Contract for the Provision of Services without giving a reason within 14 days within the meaning of § 7 par. 6 letter l) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance. The User’s consent to the loss of the right to withdraw from the contract will be requested by means of a check box before the completion of the order. b) Given the nature of the provided Services (digital content, immediate and irreversible access to information), it is not possible, after the Services have been made available, to withdraw from the Contract and request the return of the Membership Price, with the exception of a serious breach of the Operator’s obligations.
3. Withdrawal from the contract on the part of the Operator: a) The Operator is entitled to terminate the Contract immediately (with immediate effect) in the case that the User substantially breaches these GTC (e.g. making login data available to third parties, distribution of the Portal’s content, breach of the rules of the FB group) or valid legal regulations. b) In such a case the User loses the claim to access to the Service and to the return of the already paid Membership Price.
4. By the cancellation or termination of the Contract all of the User’s authorizations to use the Service and access to the Facebook group cease.

VII. Liability of the Operator for Defects and Damage

1. The Operator is liable to the User for enabling access to the Services in the scope according to the Contract and the GTC, and for the fact that it is authorized to provide the said Services through the Portal.
2. The Operator explicitly warns the User, and the User acknowledges and agrees, that: a) The information made available by the Operator through the Portal is not binding and has an exclusively informational character. It does not replace professional healthcare (see point II.3.b). b) The Operator is not liable and does not provide the User with any guarantee for the uninterrupted or error-free functioning of the Portal, for the uninterrupted or error-free provision of the Services, their constant availability, nor the speed of connection, nor for the fact that they will be suitable for the purpose intended by the User. c) The User uses the Service at their own responsibility and risk and bears all the costs of using the means of distance communication needed for the use of the Operator’s Services.
   
    
    
3. In cases of interruption or limitation of the provision of the Service for reasons on the Operator’s side, the Operator’s liability toward the User is limited only to the responsibility to restore the provision of the Service; the Operator does not have this obligation in the case of stopping the provision of the Service. The User is not entitled to assert other claims arising from the right of liability for defects, or for damage.
   
    

VIII. Protection of Personal Data (GDPR)

1. The Operator processes the personal data of Users in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain acts as amended.
2. Detailed information on the processing of personal data, including the purpose, the legal basis, the scope of the processed data, the retention period, and the rights of the data subjects, is stated in the separate document “Principles of Processing of Personal Data”, which is available on the Portal [link to the Personal Data Protection Principles]. The User agrees to the processing of personal data in accordance with this document.

IX. Rules for the Facebook Group

1. As part of the Premium membership the User gains access to the Operator’s private Facebook group.
2. The purpose of the group is the support of mutual communication, the sharing of experiences and information related to the topics of physical and mental health, which are the subject of the Portal.
3. Rules of conduct in the group: a) Respect and decent communication: All members are obliged to behave toward each other with respect and decency. Any insults, defamation, discrimination, or harassment are impermissible. b) Ban on advertising and promotion: In the group any form of commercial advertising, promotion of one’s own products, services, websites, or other business activities that are not approved in advance by the Operator is strictly prohibited. c) ** Relevance of contributions:** Contributions should be relevant to the topics of health and lifestyle that are the subject of the Portal.
4. Moderation and consequences of breaching the rules: a) The Facebook group is actively moderated by the Operator. The Operator reserves the right to remove contributions that breach these rules. b) Upon the first breach of the rules the member will be warned. Upon a repeated or serious breach of the rules the Operator reserves the right to permanently exclude the member from the group. c) Exclusion from the Facebook group has no effect on the User’s access to the premium articles and the other Services on the Portal, if the membership has been duly paid and other provisions of the GTC are not breached.

X. Final Provisions

1. The legal relations between the Operator and the User not explicitly governed by these GTC are governed by the legal regulations of the Slovak Republic, in particular by the relevant provisions of Act No. 40/1964 Coll. the Civil Code as amended, Act No. 513/1991 Coll. the Commercial Code as amended (if the User is an entrepreneur), Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance, and by other generally binding legal regulations of the Slovak Republic.
2. The transfer of the User’s rights and obligations from the Contractual relationship to third parties is possible only with the prior written consent of the Operator.
3. The current wording of the GTC is always accessible at the internet address: https://www.livestabil.com/general-terms-and-conditions
4. These GTC take effect on 1. 6. 2026.